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Contact Us / FAQs

Our Office Hours are Monday – Friday: 10am – 1pm and 2pm – 5pm
To see our FAQs choose a category below:

Buying a voucher

Following the expiry date, you will be unable to use your voucher / gift card. We are unable to extend vouchers and gift cards that have expired.

Hotel Vouchershop vouchers are valid for 12months from the date of purchase.

If you haven’t received your e-voucher within 2-3 hours, please check your spam and junk folders. If your e-voucher is not within these folders, please contact are customer services team via our contact form who will then resend this.

Standard UK Delivery is within 2-4 working days if your order is made before 3pm Monday – Friday. We also other alternative postage options for an additional cost.

Yes, our hotel vouchershop vouchers can be sent overseas. International postage (outside the UK & Europe) is £7.45. Our vouchers can also come in the currencies of Euro’s, US Dollars and Australian Dollars

Redeeming a Voucher

A majority of our hotels are on allocation via suppliers and do not send over customer names until the day before the arrival date. However, if you do have any concerns in regards to your booking, please don’t hesitate to contact us via our contact form quoting your booking reference number.

Due to our site being a live booking system, the rates and room availability is always changing. Therefore, if it is going through an update your booking may not complete. If you then try again, the system recognises that you have attempted the booking already and prevent you from duplicating your booking request. If you face this message, please contact our customer services team as soon as possible via our contact form, quoting the reference number that was displayed on the screen.

Unfortunately, we don’t not have a specific list of hotels due to working with over 150,000 hotels. However, Hotel Vouchershop can confirm that we cover major brands including: Best Westerns, Marriott Hotels, Hilton Hotels and much more!

Unfortunately, we do not have a specific list of pet friendly hotels due to working with over 150,000 hotels. Therefore, to be fully aware of a hotels pet policy we do suggest to contact the hotel before completing your booking.

This varies depending on hotel, therefore to be fully aware we do suggest to contact the hotel directly after your booking has been confirmed.

This varies depending on hotel, therefore to be fully aware we do suggest to contact the hotel directly after your booking has been confirmed.

If your voucher does not cover the cost of your booking, then any additional amount can be paid by debit/credit card at the time of the booking.

No, you do not need to stay before the expiry of your voucher. However, you must make a booking before the voucher expires, but this can be for any travel date.

To get the best results please ensure that you are searching by town or city. If you still can’t find anything online, please do not hesitate to contact us via our contact form where our customer services team will be able to do a more extensive search for you.

All complaints will need to be sent in via our contact form. Once we have received this we will investigate this further and once a conclusion/resolution has been found we will contact you immediately.

All cancellations and amendments must be made via writing our contact form. Please quote your reference number. Our customer services team will then be able to action any requests that you have.

At HotelVoucherShop we aim to offer rates that are equivalent to the hotel’s highest direct website booking price. Should you find that our rate is greater than the highest hotels direct booking price, we will guarantee to reduce our rate to match the hotels highest direct website booking price. We cannot guarantee against promotional rates, last minute prices, packages or last minute price fluctuations. We also cannot price match against hotels pre-pay rates. If you contact our customer services team via our contact form quoting your dates, the hotel name, our price and the hotels price we can then look into this for you. Unfortunately, we are unable to price match to discount booking sites such as booking.com

If you haven’t received your booking confirmation within 2-3 hours, please check your spam and junk folders. If your booking confirmation is not within these folders, please contact are customer services team via our contact form who will then resend this. Please ensure you quote your booking reference number in the email.

Any additional amount remaining on your voucher will need to be used before the voucher expires. The remaining amount cannot be used directly at the hotel but can be used towards another booking.

If you need help, please fill in the below form and we’ll get back to you within 24 hours (during office hours).

Our Office Hours are Monday – Friday: 10am – 1pm and 2pm – 5pm

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Postal Address: Imex Hemel Hempstead, 575 – 599 Maxted Road, Hemel Hempstead, Herts, HP2 7DX
Company Registration Number: 5660503